Shipping and Returns
Shipping Services
Shipping service is available in: Sultanate of Oman, UAE, and Gulf States
Sultanate of Oman
| Shipping Time | Shipping Fee | Shipping Company |
|---|---|---|
| Within 24–48 hours | 2 OMR | Ginakom – Home Delivery |
| Within 24–48 hours | 1 OMR | Ginakom – Ginakom Office |
Shipping time is estimated and slight delays may occur in some remote areas.
United Arab Emirates (UAE)
| Shipping Time | Shipping Fee | Shipping Company |
|---|---|---|
| Within 1–4 working days | 4 OMR | My Guide |
Shipping time is estimated and slight delays may occur in some remote areas.
Gulf Countries
| Shipping Time | Shipping Fee | Shipping Company |
|---|---|---|
| Within 3–7 working days | 8 OMR | DHL |
Shipping time is estimated and slight delays may occur in some areas.
Return & Exchange Policy
| Policy | Details |
|---|---|
| Return & Exchange Period | Within 15 days of receiving the order |
| Accepted Cases | Damaged or defective items, incorrect shipment, or manufacturing defects |
| Order Cancellation | Please contact customer service as soon as possible |
| Product Condition | Items must be unused, unopened, and in original condition |
| Perishable Products | Not eligible for return |
| Return Shipping Cost | Customer is responsible |
| Shipping Fees | Non-refundable |
Refund Policy
| Step | Details |
|---|---|
| Inspection | Returned product will be inspected upon arrival |
| Approval | You will be notified if it meets refund conditions |
| Refund Method | Approved refunds will be processed automatically |
If you have any questions, please contact us through the “Contact Us” page.
